Digital transformation for humans in complex contexts
MCX Impact is the independent consulting practice of Mary Cox — advising on and implementing digital systems for humanitarian and development programs, because technology is only as powerful as the people and processes built around it.
Practice areas
Where digital systems meet the people they serve
Digital Health
Digitalization of health campaigns and their integration across public health ecosystems.
Explore →Inclusive Financial Services
Bridging program teams with payment providers through governance, data flows, and last-mile payment delivery for vulnerable populations.
Explore →Humanitarian Aid & Development
Transparent and accountable technology systems for emergency response, education, livelihoods, and cash and voucher assistance.
Explore →How I work
Technology, people, and process — connected
Technology
brings transparency, accountability, and efficiency.
People
bring expertise, decisions, and priorities.
Process
connects it all to generate the right data.
What I do
Data & Systems Governance Design
Who owns what data, and the rules that keep it trustworthy.
Digital-First Operations Process Design
Workflows built for digital from the ground up.
Interoperable Data Flows
Systems that talk to each other across the ecosystem.
Implementation Oversight
Steady hands from design through adoption.
Tools & platforms
Fluent across the systems the sector runs on
Selected work
Recent engagements
Replaced paper-based campaign registers with a digital workflow, giving monitoring teams real-time visibility across field sites.
Read case study → Inclusive Financial ServicesDesigned the governance and reconciliation flows connecting program teams to mobile-money providers for last-mile cash assistance.
Read case study →Testimonials
In their words
Mary saw the adoption risks our team had missed, and built the governance to address them before they derailed the rollout.
She speaks the language of both our program staff and the payment providers — that bridge is rare, and it made the difference.
Pragmatic, accountable, and deeply versed in how these systems actually behave in the field.